Karen Ackley
Vice President

E-mail: kackley@boltonco.com

Karen has developed expertise in various aspects of the insurance industry over her 15 years of industry involvement.

Karen's primary emphasis is in the medium-to-large size employer group arena, providing consultation in all areas of employee benefits. Her specialties include, but are not limited to, Group Medical, Life, Dental, 401-K, Section 125 Cafeteria Plans, and Disability.

Karen is a long time member of the Life and Health Underwriters Association. She is an active participant in numerous insurance industry programs and is working to obtain an insurance professional designation through continuing education.

Jo Bowers
Vice President

E-mail: jbowers@boltonco.com

Jo started her insurance career in 1978 in the claims department of Farmers. She joined a Farmers Agency in 1983 where she began her sales career. She came to Bolton & Company in 1995. She is a specialist in Personal Lines insurance and assisting clients with automobile, homeowner and other personal insurance needs, primarily the hard-to-place high value homes.

Jo is an active member of the Pasadena Chamber of Commerce and Business Network International (BNI). She is currently pursuing her designation as a Certified Insurance Counselor (CIC).

Lynne D. Broughton, CIC
Senior Vice President

E-mail: lbroughton@boltonco.com

Lynne received her Bachelor of Arts degree from Wheaton College in Massachusetts and has her Certified Insurance Counselor (CIC) designation.

Lynne started her insurance career in 1973 and has extensive agency experience both in underwriting and sales. She has been with Bolton & Company Insurance Brokers since 1989 and was promoted to Senior Vice President in 1996. Lynne’s clientele includes such diverse businesses as financial institutions, contractors, manufacturers, property owners and distributors.

Lynne has served as President of the Burbank, Glendale, Pasadena Association of the Insurance Brokers and Agents and President on the NAIW. Lynne is a board member of Doing Something, a volunteer organization. She also volunteers with the Flying Samaritans, providing medical assistance in remote areas of Baja, Mexico.

Laura J. Chambers, ARM, CIC
Executive Vice President

E-mail: lchambers@boltonco.com

Laura received her Bachelor of Science degree in Business Administration from California State University at Northridge. She also holds the Certified Insurance Counselor (CIC) designation and has her Associate in Risk Management (ARM) designation.

Laura has over 20 years of experience in the insurance industry. She started her career working for various insurance carriers in underwriting, marketing, and management positions. Over the last 16 years Laura has been with Bolton & Company in a sales and account management capacity.

She has a broad range of experience including product and operations liability, and professional liability for contractors and manufacturers. Laura also has extensive expertise in Workers Compensation Insurance and related risk management practices.

Matthew Chase, CLCS
Assistant Vice President

E-mail: mchase@boltonco.com

Matt graduated from the University of California Santa Barbara with a BS in Law and Society. While pursuing his academic career, Matt worked closely in the construction industry, with responsibilities that ranged from purchasing to actual labor.

Upon graduating in 2004, Matt joined Bolton & Company and earned a designation as a Commercial Lines Coverage Specialist (CLCS).

Matt is eager to assist new clients by implementing loss control strategies and other cost-efficient risk management solutions. He is currently working with contractors, manufacturers and construction suppliers throughout the greater Los Angeles area.

Ernest L. Chavis
Executive Vice President

E-mail: echavis@boltonco.com

Ernie received his Bachelor of Arts degree from the California State University at Fullerton where he also performed his post-graduate work. He received his engineering designation in Highly Protected Risk (HPR) from Factory Mutual Insurance Company.

For the past 22 years, he has been associated with Bolton & Company as an Executive Vice President and is a stockholder.

Ernie has lived in the Conejo Valley for the last 25 years. He currently resides in Westlake Village with his wife Nancy. His hobbies include skiing, golf and wine tasting.

Danielle Chayot
Assistant Vice President

E-mail: dchayot@boltonco.com

Danielle is a Property and Casualty Insurance Broker who partners with her clients to address all aspects of their Insurance Portfolio. She has a strong desire to truly understand her client’s business operations and unique needs, which allows for a comprehensive and cost-effective insurance program. Danielle’s hands on, consultative approach has rewarded her with 98% client retention through-out her career.

Danielle graduated from the National Alliance Producer School. She was honored as the most successful graduate of her class, and invited to speak at a recent producer school. She is currently working on her Certified Insurance Counselor (CIC) designation.

Danielle is a Cabinet Member for the Jewish Federation Real Estate and Construction Division. She is also an active member of the Greater Los Angeles Chamber of Commerce as well as the Los Angeles Junior Chamber of commerce serving on various committees and participating in many volunteer activities. She is a “Big Sister” (JBBBS) to a 12 year old girl, and spends several Sundays every month mentoring her.

Ryan Fridborg
Assistant Vice President

E-mail: rfridborg@boltonco.com

For business leaders seeking to better attract, motivate and retain talent through the effective use of employee benefits and retirement plans, Ryan Fridborg offers a wealth of expertise and consulting resources. Having earned multiple promotions in human resources with a Fortune 20 company, and the largest County government in America, Ryan is able to improve the financial contribution and strength of any human resources department. While specializing in the design, implementation and communication of flexible benefit plans, group health insurance and 401K plans, Ryan’s unique background in human resources allows him to provide more comprehensive and strategic assistance to HR and business professionals.

Ryan has earned both a Master's degree in Organizational Development and a Bachelor’s degree in Communication from Azusa Pacific University. Ryan is recognized as a Professional in Human Resources by the Society of Human Resources Management and is currently pursuing the Certified Employee Benefits Specialist designation.

Ryan is actively involved with the National Human Resources Association, the Professional in Human Resources Association, and the International Society for Certified Employee Benefits Specialists.

Ryan is also the Youth Pastor at Foothills Community Church in Pasadena, CA and is the co-founder of the APU Alumni Chapter in the greater Pasadena area

John R. Guthrie
Assistant Vice President

E-mail: jguthrie@boltonco.com

John graduated from St. Mary's College of California in Moraga with a BS in Business Administration, emphasizing in Financial Services. John completed the Honors Finance Program and was awarded a baseball scholarship while attending St. Mary's.

John is responsible for providing his clients with risk management and insurance programs that best fit their needs. John's specialization includes various industries such as manufacturing, distribution, property owners, contractors and food. He also has extensive knowledge in Workers' Compensation insurance and claims management.

John is involved with the Loyola High School Alumni Association and dedicates time to the Men's Guild of Children's Hospital Los Angeles.

Richard B. Hagemeier, CPCU, ARM
Executive Vice President

E-mail: rhagemeier@boltonco.com

Since graduating with an Electronics degree in 1976, Rick has worked with a variety of insurance agency and brokerage facilities. He obtained his Chartered Property and Casualty Underwriter (CPCU) accreditation in May of 1995.

Rick’s specialties include electronics, hardware and software firms, biomedical and biotechnology, Multi National Insurance Programs, and Directors and Officers Liability and Professional Liability issues.

In addition to his specialties, Rick also has extensive experience working with financial institutions and manufacturing operations. Rick’s technical knowledge of General Liability, Professional Liability, Property, and Business Income Exposures has provided invaluable aid to his clientele.

John V. Hatton
Vice President

E-mail: jhatton@boltonco.com

For over 15 years, John has been providing his clients with effective solutions to their individual insurance needs, most especially in the area of professional liability. After receiving his Bachelor of Business Administration in Marketing and Management from the University of Portland (Oregon), John started his career with SCPIE as a sales and marketing representative. After almost ten years there, servicing large medical groups and hospitals, he left as an Assistance Vice President, to create a new division specializing in medical professional liability for Bolton & Company, specializing in the medical profession.

Since joining Bolton & Company in 1998, John has helped provide Bolton with a successful new venture in the area of professional liability. Although he represents clients in all types of insurance lines, John’s focus still remains the medical profession, which has experienced an array of new challenges in today’s changing times. In addition, John currently serves on the Executive Board of IBA West for the Burbank, Glendale, Pasadena Region, and recently received the 2002-2003 Broker of the Year Award for outstanding service to the insurance community. John is also actively involved as a Board Member with the Southern California Association of Health Care Risk Managers (SCAHRM) as it’s Membership Chair, and the Los Angeles Medical Group Managers Association. Aside from business related affiliations, John supports many community and charitable groups, and sits on the Alumni Board of Notre Dame High School in Sherman Oaks.

John D. Hunsinger
Senior Vice President

E-mail: jhunsinger@boltonco.com

After graduating from Macalester College with a Bachelor of Arts degree, John served as an army officer in Vietnam and was a bond manager for a national bonding company as well as a national insurance brokerage firm. John has over 26 years experience and currently manages Bolton & Company's Bond Department.

His areas of specialization are contractors and financial institutions for which he has designed and implemented innovative and financially economical responses to complex bonding and insurance problems. He also maintains power of attorney with 21 different bonding companies.

John is a member of several industry professional organizations including the National Association of Surety Bond Producers.

Dave Jones
Assistant Vice President

E-mail: djones@boltonco.com

Dave began his insurance career in 1999 at one of the largest insurance brokerages in the Nation. After building a large personal lines clientele at an Agency in Glendale, he was able to take a year away from the business to pursue his Certified Insurance Counselor (C.I.C.) designation.

Dave joined Bolton & Company in 2007. Prior to coming on board with Bolton, he owned and operated a large plumbing contracting company from 1988 until 1996. He sold his company and joined Microsoft’s WebTV as their National Sales Training Director.

Dave is an energetic Agent whose expertise is Auto, Homeowners and Personal Liability Package policies. Dave attributes his success to his commitment to integrity and interest in helping his clients achieve their goals.

Dave is an active member of Glendale/Burbank/La Canada communities.

Nancy Kim, CLCS
Assistant Vice President

E-mail: nkim@boltonco.com

Nancy earned a Bachelor of Science degree in Hotel Administration from the University of Nevada, Las Vegas. Nancy continued to work with the University in a mentoring capacity.

After college, Nancy was in a management position with MGM Grand, where she oversaw 200 employee agents.

A third generation insurance professional, Nancy’s insurance career prior to Bolton included sales and marketing with a large national insurance carrier.

Nancy has earned a designation as a Commercial Lines Coverage Specialist (CLCS) and is currently pursuing her Certified Insurance Counselor (CIC).

Nancy sits on the Board of Directors with the East West Cultural Society.

Patrick Knox
Vice President

E-mail: pknox@boltonco.com

Pat graduated from the University of California at Los Angeles, School of Business. He has over 30 years of experience in the insurance industry, both as a broker and underwriter.

Pat started the Independent Schools and Universities insurance program for Bolton & Company and we are now the appointed administrator for the California Association of Independent Schools (CAIS) Workers' Compensation Program and their Student Accident Program, which now includes 95 schools. Pat’s areas of specialization include independent schools and universities, manufacturing and wholesale, the thoroughbred horse industry and ocean cargo insurance.

Pat is the former President of the Pasadena Agents Association and numerous other industry groups.

Robert Kral
Executive Vice President

E-mail: rkral@boltonco.com

Robert began his insurance career in 1983 as an Assistant Underwriter with U.S. Administrators, Inc. He has held numerous positions where he supervised the operation of the employee benefits department and has also worked for two national HMO’s as a Senior Account Executive. Most recently, Robert worked for Great West Life and Annuity as a Senior Account Executive, where he was responsible for the sales and implementation of group medical and 401(k) plans, as well as maintaining and renewing a large block of business. Robert joined Bolton & Company in 2000 as Vice President.

For more than 20 years, Robert has provided the technical expertise needed to implement and administer various managed care products and has demonstrated a thorough knowledge of the state and federally mandated laws that apply to such products. He has specialized in all lines of employee benefits including Medical, Dental, Long and Short-Term Disability, Vision, Life and 401(k) programs.

William A. Lewis, CPCU, CIC
Executive Vice President

E-mail: wlewis@boltonco.com

Bill is a graduate of California State University at Los Angeles and San Diego State University.

Bill has been in the insurance industry since 1981 and has been with Bolton & Company since 1989. He has earned the Chartered Property and Casualty Underwriter and Certified Insurance Counselor designations.

Bill is responsible for developing new clients for the company and providing Risk Management and insurance programs for his existing clients. His clients come from various industries, such as construction, long term care, high-tech, biotech and other fields. Bill helps these clients with all coverages including difficult risks requiring Professional Liability coverages.

Bill has contributed to the growth of Bolton & Company through his insurance expertise, specifically geared toward technology-based risks, such as software development and multimedia companies, biotechnology risks, Directors and Officers Liability, and Intellectual Property protection, including copyright and trademark exposures and patent infringement coverage. Bill has utilized this experience to assist in the development of local incubator and start up companies.

Bill has directed the company's involvement in related biotech and high tech organizations and is a member of the Southern California Biomedical Council, Cal Tech/MIT Enterprise Forum, and Pasadena Entretec.

Jay Lipsky
Senior Vice President

E-mail: jlipsky@boltonco.com

Jay graduated from the University of Southern California, School of Business. He joined Bolton & Company Insurance Brokers in 1976 as an Account Executive.

Jay’s expertise has centered on the development of specialized insurance programs for the needs of Property Owners and Managers, Industrial Risks, and Contractors. He has personally developed programs for the Southern California Building Industry Association and a number of other property-related groups.

Brian Metcalfe
Executive Vice President

E-mail: bmetcalfe@boltonco.com

Brian Metcalfe has been serving the financial interests of the Southern California real estate community since the mid 1990’s. Property owners and managers benefit from his experience as a real estate investment broker with Cushman & Wakefield, where he completed over $100 Million in transactions.

Brian devotes his current commercial insurance practice exclusively to property owners and managers, and is active in the Business Owners and Managers Association (BOMA). Brian is well versed in specific and related issues, such as environmental exposures, layered property and liability programs, and earthquake insurance.

Brian holds a BA from Clark University in Massachusetts with concentrations in Economics and Real Estate. He also has an MBA from the University of Connecticut as well as an additional graduate degree from the École Supérieure de Commerce de Lyon in France.

Rose P. Nordbrock, CIC, AAI
Vice President

E-mail: rnordbrock@boltonco.com

Rose began her insurance career over 20 years ago at a brokerage firm in Santa Monica. She has earned her Certified Insurance Counselor (CIC) and Accredited Advisor in Insurance (AAI) designations and is currently working toward her Associate in Insurance Service (AIS) and Associate in Risk Management (ARM) designations.

She has extensive experience working with clients in numerous industries such as manufacturing, hospitality, technology and food. Rose also has extensive expertise in Workers’ Compensation Insurance and related risk management practices.

Rose is an active member of the Santa Monica Chamber of Commerce and serves on the Board of Directors, the Ambassador Committee, and the Political Action Committee.

In 2003, Rose joined Bolton & Company as a Vice President.

Paul Palkovic, ARM, CPCU
Vice President

E-mail: ppalkovic@boltonco.com

Paul has 20 years of experience in the insurance industry as an underwriter and a producer. In 1982, he began his career as a Home Office Property Underwriting Assistant at Sayre and Toso Insurance. In 1984, Paul left Sayre and Toso to travel around the world. When he returned, he decided that his future was in sales. His career as a producer began in 1985 with Wausau Insurance. Over the past 16 years, Paul has provided Property and Casualty and Employee Benefits coverage for mid-sized manufacturers, contractors and service companies throughout Southern California.

Paul has modeled himself as a consultative broker who focuses on providing comprehensive, personal and professional service to his clients. He has continued his education in both the P&C and Benefits areas. He has earned designations as an ARM (Associate of Risk Management) and a CPCU (Chartered Property and Casualty Underwriter).

Leslie Pearce
Assistant Vice President

E-mail: lpearce@boltonco.com

Leslie Davidson Pearce brings over 15+ years of employee benefits experience to clients. She has a vast background of experience both on the consulting side and the insurance carrier side. Leslie has worked with large regional and national consulting firms in Southern California and was responsible for managing some of those firm’s most important relationships. While with PacifiCare of California, she worked to develop their Inland Empire territory and grew that area significantly during her tenure there. Her expertise enables her to work with clients of all sizes to find unique, creative solutions.

Leslie serves on the Board for the House of Ruth and is very involved with Children’s Fund and the Assistance League. She actively involved in the Professional Human Resources Association (PIHRA), California Association of Health Underwriters, and has served as a board member for the Inland Empire Health Underwriters Association.

She has a BS in Organizational Development from the University of San Francisco and is currently working on her PHR designation through the Society of Human Resources Management.

Janet Sherry
Assistant Vice President

E-mail: jsherry@boltonco.com

With over 15 years in the employee benefits arena, Janet’s varied background brings many advantages to her clients. Her experience includes working for two prominent Health Insurance Carriers before transitioning to the Broker side of the industry.

As an Employee Benefit Specialist, Janet strives to keep the insurance process as simple as possible and to find creative solutions for minimizing risk for her clients.

Janet has been a member of the National Association of Health Underwriters for many years and has helped with various fundraising events.

Kenneth R. Turknette, ARM
Executive Vice President

E-mail: kturknette@boltonco.com

Ken graduated from the University of Redlands, California with a Bachelor of Science degree. He joined Bolton & Company in 1990 and holds the insurance industry designation as an Associate in Risk Management (ARM).

Ken’s areas of specialization include manufacturing, property owners, contractors and security guard companies. In addition, Ken administers a large regional insurance program for a delivery-oriented restaurant chain, which requires comprehensive coverages and risk financing options for their franchisees.

Ken is very active with the local chapter of the Insurance Brokers Association of the West and is currently an officer on the Board of Directors. Additionally, Ken serves on committees for the IBA West at the state level.

Along with providing insurance coverages for his clients, Ken uses his expertise to identify exposures and design comprehensive risk management programs to further enhance their overall insurance portfolios.

Gayleen Wallace, CIC
Vice President

E-mail: gwallace@boltonco.com

Gayleen received her Associate of Arts degree from Pasadena City College and continued her liberal arts education at Point Loma College.

Gayleen started her insurance career in 1978 and has been with Bolton & Co since 1988. She has earned the designation of Certified Insurance Counselor.

Her clients include a variety of industries such as manufacturers, high technology companies, food processors/distributors, as well as contractors.

Jeff Whitaker
Executive Vice President

E-mail: jwhitaker@boltonco.com

Jeff received his undergraduate and postgraduate degrees from California Polytechnic State University at San Luis Obispo. Jeff has over 22 years of experience in the insurance industry and has worked on both the insurance company side as well as the agency/broker side. This broad experience provides Jeff additional perspective and ability to assist his clients with their insurance needs.

Jeff specializes in medium to large business accounts, including manufacturers, distributors, high technology companies and contractors. Jeff has also specialized in Workers’ Compensation claims management. This advanced knowledge has provided significant savings for many of his clients.

He has twice been nominated and served on the Safeco Insurance Company’s Agency Advisory Council. Jeff is also a member of the Bolton & Company Advisory Board and Standards Committee, a Performance Group Leader and a mentor to new producers.

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